What are your Ordering Guidelines?
· Minimum order of 15 people on most menu selections.
· The cutoff for next day orders is 12:00 p.m. The office closes at 2:00 p.m. on weekdays.
· Prices listed do not include sales tax, delivery charge or voluntary gratuity.
∙ Delivery charge is $45.00 to $95.00, depending on location.
· Orders delivered after 1 p.m. or on the weekend are subject to a 20% service charge or $395, whichever is greater.
· Same day orders may be available with a limited menu and are subject to a 20% service charge.
· Weekend orders must be a minimum of $5,000.00.
· Night orders must be a minimum of 50 people. However, any number of people can be accommodated if a cold menu is requested.
· Premium service requires a minimum of $2,500.00 and 7 day cancellation notice.
· We require a 25% nonrefundable deposit for all premium/special events.
· 72 hour cancellation notice is required to avoid a 100% cancellation fee.
What forms of Payment do you accept?
We accept American Express, Visa & MasterCard.
Corporate “House” Accounts may be set up for Net 15 Billing upon approval.
A credit card must be provided in order to confirm your order. This card will not be run until the day of your event.
What are your Delivery Guidelines?
Delivery is made within a 30 minute window. However, we will never be later than the original scheduled time.
What if I Need to Cancel?
Unfortunately, any orders cancelled less than 72 hours before the scheduled delivery time are subject to a 100% cancellation fee.
Holiday menus and special requests require a 7 day cancellation notice.
We are unable to accept same day cancellations.
Please contact our office if you have any questions or concerns.
What items are included with my order?
All necessary disposable plates, napkins, cutlery, cups, serving ware, sweeteners, creamers, etc., are included with all meals.
WHAT IF I HAVE FOOD AllergIES?
Products made and delivered by Citron Catering are made in an environment where nuts and gluten are used and handled. For that reason, we cannot guarantee any products made or delivered by Citron Catering will be allergen-free. Citron Catering cannot be liable to any customer or to any consumer of foods from Citron Catering related to the presence of nuts or gluten.